Innovative services allow customers to remote access Adani Electricity’s facilities
Customers can interact with customer care executives over video call
Seventy self-help kiosks with enhanced features deployed across license area
AI Enabled Chatbot ‘Elektra’ soon to available in Marathi & Hindi
Smart Meters to allow customers real-time monitoring of power consumption
Adani Electricity Mumbai Ltd. (Adani Electricity) has launched four new digital services to empower its consumers, marking 76th year of India’s independence and 4th anniversary of Adani Electricity, in-line with its core philosophy of ‘Power of Service.’
The new digital solutions will allow customers to access the services of Adani Electricity remotely from the comfort of their homes, offices or even on-the-go, through their mobile devices.
Speaking on the launch of new services Adani Electricity’s MD Kandarp Patel said, “Recently released ranking of power discoms in the country by Power Finance Corporation (PFC) placed Adani Electricity as Mumbai’s number one utility and we believe that it is testimony to our core belief of ‘Power of Service.’ Through these new services, we are confident that we will further cement our position as the most preferred power distribution utility.”
Adani Electricity has introduced V-Assist, a virtual contact centre where customers can interact with customer care executives on video, making Adani Electricity the first power distribution utility in the World to launch such an innovative service. The service is a departure from the impersonal experience of consumers using helplines and adds a personalised element to customers’ interaction with Adani Electricity.
It has also launched advanced self-help kiosks with additional capabilities such as cash and cheque payments, option to receive change for cash, option to make part or full payments, download bill copies, register complaints, and access video calls. The power distribution company has installed seventy conveniently located self-help kiosk machines at more than fifty locations across the western suburbs of Mumbai. Adani Electricity chatbot ‘Elektra’ now comes with superior capabilities and is powered with Natural Language Processing (NLP) and Artificial Intelligence (AI) technology for better user experience. Elektra will soon interact with you in Marathi and Hindi languages can be accessed through Adani Electricity website, app and on WhatsApp.
As part of its new digital offerings, Adani Electricity is also introducing Smart Meters allowing better monitoring of their consumption patterns to customers with features like ‘Know your real time meter reading,’ ‘Enabling facility of prepaid/post-paid metering,’ ‘Enabling net metering facility for solar customers,’ and ‘On request remote disconnection/connection.’
In the last four years since its launch, Adani Electricity introduced bouquet of services for its customers including faster new connections, easy to remember 24×7 customer care number 19122, revamped website which offers ease of navigation, chatbot, Adani Electricity App, WhatsApp services, Green Energy option, Rooftop Solar PV projects at subsidized rates, sale of energy efficient appliances at discounted rates, deploying comprehensive Charging Network dedicated to serving Mumbaikars’ electric mobility needs to name a few.